General

1. What types of eyewear do you offer?
We offer a wide range of sunglasses and optical eyewear for women and unisex styles — including polarised sunglasses and blue-light blockers.

2. Are your sunglasses UV-protected?
Yes. All of our sunglasses offer 100% UVA and UVB protection to keep your eyes safe from harmful rays.

3. Do you offer prescription lenses?
No, we do not offer prescription lenses for our eyewear yet, however all lenses can be replaced to prescription lenses if you take them in to a certified opticians.

Ordering & Shipping

4. How can I place an order?
You can place an order directly through our website by selecting your preferred frames. Just add to cart and proceed to checkout.

5. Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs may vary based on location. Please see all shipping information here.

6. How long will my order take to arrive?
Standard UK shipping typically takes 2–4 business days.

Returns & Exchanges

7. What is your return policy?
We offer a 14-day return policy. Order are also eligible for exchange or store credit.

8. Can I exchange my sunglasses if they aren't suited.
Absolutely, If your frames aren't the right style or colour, you are able to exchange for another pair before the 14 day returns period.

Product & Care

9. How do I know what frame suits me best?
We recommend checking the product photos and descriptions, most of our styles are a standard fit. We do also provide a virtual try-on service on each product page to help you choose the right style for your face.

10. How should I clean and care for my glasses?
Use a microfiber cloth and lens cleaner to gently wipe your lenses. Avoid using harsh chemicals or paper towels.

11. Are your lenses scratch-resistant?
Yes. All of our lenses come with a scratch-resistant coating, but we still recommend storing them in a protective case when not in use.

Sustainability / Materials

12. Are your products eco-friendly?
Yes. We use sustainable materials like plant-based acetate and eco-friendly packaging wherever possible.

Other

13. Do you offer gift cards?
Yes, digital gift cards are available and make a great gift for any occasion. You can purchase our gift cards here.

14. How can I contact customer service?
You can reach us via email at info@specslondon.com or through our live chat on the website during business hours.